Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the ScaleBIG website located at scalebig.com (the "Service") operated by ScaleBIG ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these Terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

Description of Services

ScaleBIG provides digital marketing and business growth services specifically designed for businesses. Our services include but are not limited to:

• • Lead generation and management systems
• • Marketing automation implementation
• • Customer relationship management (CRM) setup
• • Team training and development programs
• • Advertising strategy and campaign management
• • Analytics and performance optimization
• • Consulting and strategic planning services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

User Accounts and Registration

To access certain features of our Service, you may be required to create an account. When creating an account, you agree to:

• • Provide accurate, current, and complete information
• • Maintain and update your information to keep it accurate
• • Maintain the security of your password and account
• • Accept responsibility for all activities under your account
• • Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• • Use the Service for any illegal or unauthorized purpose
• • Violate any applicable laws or regulations
• • Infringe upon the rights of others
• • Transmit any harmful, offensive, or inappropriate content
• • Attempt to gain unauthorized access to our systems
• • Interfere with or disrupt the Service or servers
• • Use automated systems to access the Service without permission
• • Reverse engineer or attempt to extract source code

Service Terms and Conditions

Service Agreements

Specific services are governed by separate service agreements that outline scope, deliverables, timelines, and payment terms. These agreements supplement but do not replace these Terms of Service.

Performance Standards

While we strive to deliver exceptional results, marketing and business growth outcomes depend on various factors including market conditions, client cooperation, and external circumstances beyond our control. We do not guarantee specific results or outcomes.

Client Responsibilities

Clients are responsible for:

• • Providing accurate and timely information
• • Cooperating with our team and processes
• • Implementing recommended strategies and changes
• • Maintaining compliance with applicable laws and regulations
• • Providing necessary access to systems and platforms

Payment Terms

Payment terms are specified in individual service agreements. General payment policies include:

• • Payments are due according to the agreed schedule
• • Late payments may incur additional fees
• • Services may be suspended for non-payment
• • Refunds are subject to our refund policy
• • All fees are exclusive of applicable taxes

We reserve the right to change our pricing with 30 days' notice to existing clients.

Intellectual Property Rights

Our Intellectual Property

The Service and its original content, features, and functionality are owned by ScaleBIG and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Client Content

You retain ownership of content you provide to us. By using our services, you grant us a limited license to use your content solely for the purpose of providing our services to you.

Work Product

Custom work created specifically for clients becomes the property of the client upon full payment. However, we retain the right to use general methodologies, processes, and know-how developed during our engagement.

Confidentiality

We understand that you may share confidential business information with us. We agree to:

• • Keep your confidential information secure and private
• • Use confidential information only for providing our services
• • Not disclose confidential information to third parties
• • Return or destroy confidential information upon request

This confidentiality obligation survives termination of our service relationship.

Disclaimers and Limitations

Service Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Results Disclaimer

Marketing and business growth results vary and depend on numerous factors. Past performance does not guarantee future results. We make no representations or warranties regarding specific outcomes or results.

Limitation of Liability

In no event shall ScaleBIG be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Termination

Either party may terminate service agreements according to the terms specified in individual contracts. We may terminate or suspend your access to our Service immediately, without prior notice, for any reason, including:

• • Breach of these Terms of Service
• • Non-payment of fees
• • Fraudulent or illegal activity
• • Violation of our Acceptable Use Policy

Upon termination, your right to use the Service will cease immediately, and we may delete your account and data.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Travis County, Texas.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us: